All of our furniture is made to order meaning that we do not keep any furniture in stock but each object is made especially for each client. We therefore ask you to consider your purchase thoroughly before placing your order.

All of our furniture is made by hand by our woodworkers in Sweden. Ceramics are made in Portugal, and glassware is hand-blown in the Czech Republic.

Current lead time varies and is specified for each object in the product description.

Shipping rates varies depending on object and location. You will see a specified shipping quote at checkout.

All of our furniture is delivered curbside to your street address.

As some of the objects are heavy, we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.

As soon as your objects are on their way, you will receive an email with a tracking number to follow your delivery.

No, we only accept payments in full.

We accept payment with Visa, MasterCard, American Express, Discover, Cartes Bancaires, JCB, China Union Pay, Diners, ApplePay and bank transfers.

Email us at info@gustafwestman.com with the subject "Cancel Order". Include your order reference number in the email. Please note that once an order has been processed, we can’t guarantee a cancellation.

Customized items are not eligible for return or exchange.

For all other items, you can request a return or exchange within 14 days of receipt. A refund will be processed within 14 days from the return. Please be aware that the return shipping fee will be deducted from your refund.

To initiate a return or exchange:

1. Email us at info@gustafwestman.com with the subject “Return” or “Exchange.” Include your order reference number in the email. 2. We will send you a prepaid return label. Simply affix this over the original shipping label. 3. Drop off your package at the nearest delivery point. Please ensure all items are returned in their original, undamaged condition and packaging.

A refund will be processed within 14 days from the return. Please be aware that the return shipping fee will be deducted from your refund.

To initiate a claim of a damaged or faulty object:

1. Email us at info@gustafwestman.com with the subject “Claim". Include your order reference number in the email. If your product arrives damaged, please include images of the product and the box it arrived in.

2. Package your objects safely, preferably in our original packaging. If our original packaging is no longer available, please feel free to use any suitable alternative packaging for safe shipping

3. We will send you a prepaid return label. Simply affix this over the original shipping label.

4. Drop off your package at the nearest delivery point.

5. A full refund will be processed within 14 days from the return.

For any custom requests, please reach out to info@gustafwestman.com