Support

FAQ

Frequently asked questions

What does made to order mean?


All of our furniture is made to order meaning that we do not keep any furniture in stock but each object is made especially for each client. This implies that we can not accept any exchanges or returns and we ask you to carefully consider your order.




Where are the objects made?


All of our furniture is made by hand by our wood workers in Sweden.




What is the lead time of my object?


Current lead time varies and is specified for each object. Please visit each object’s product page.




What is the status of my order?


After placing your order we will send you an email confirming that we have received your order. When your object is ready to be shipped you will receive an email with a tracking number to follow your delivery.




What is the delivery time?


For objects made to order you will receive your objects within 8 weeks from placing your order. For other objects delivery time is up to 14 days.




What delivery options do you offer?


We offer free standard shipping on all orders.




Which regions do you ship to?


We currently ship our objects to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK, USA, Canada, Australia, New Zealand, South Korea and Japan.
Can’t find your region? Reach out to info@gustafwestman.com




How is my order delivered?


All of our furniture is delivered to your street address. Please note that the delivery driver will not bring your parcel inside your home. As some of the objects are heavy we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.




How can I track my order?


As soon as your objects are on their way, you will receive an email with a tracking number to follow your delivery.




Do I have to pay any  import customs duty or tax?


No. Customs duty and tax are included in all our prices.




Which payment methods do you accept?


We accept payment with Visa, MasterCard, American Express, Discover, Cartes Bancaires, JCB, China Union Pay, Diners, ApplePay and bank transfers.




Do you accept exchange and returns?


We do not accept exchanges and returns of objects that are customised. For other objects, we accept exchanges and returns within 14 days from receiving your object. Please note that the return shipping fee will be deducted from your refund amount.




How do I exchange or return my object?


If you wish to exchange or return your object please contact info@gustafwestman.com, marking your e-mail with “Return” or “Exchange” and include your order reference number. You will then receive a prepaid return label. Please place the label over the original shipping label and return it at your closest delivery point. Please note that all objects must be returned undamaged and in their original packaging. You will receive your refund through your original payment method within 14 days from when we have received your return with the return shipping fee deducted from the original amount. If you made a purchase of our objects from one of our partnered retail locations any return will need to be made in accordance with the exchange and return policy of the relevant retailer.




What do I do if my object is damaged?


If your object is damaged please reach out to info@gustafwestman.com including images of the damage.




Can I order an object in a different color or size?


For any custom requests, please reach out to info@gustafwestman.com