top of page
  • What does made to order mean?
    All of our furniture is made to order meaning that we do not keep any furniture in stock but each object is made especially for each client. We therefore ask you to consider your purchase thoroughly before placing your order.
  • Where are the objects made?
    All of our furniture is made by hand by our woodworkers in Sweden. Ceramics are made in Portugal, and glassware is hand-blown in the Czech Republic.
  • What is the lead time of my object?
    Current lead time varies and is specified for each object in the product description.
  • What delivery options do you offer?
    Shipping rates varies depending on object and location. You will see a specified shipping quote at checkout.
  • How are my objects delivered?
    All of our furniture is delivered to your street address. Within the European Union, your parcel will be carried inside your home. For the rest of the world, the parcel is delivered to the curbside. As some of the objects are heavy, we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.
  • How can I track my order?
    As soon as your objects are on their way, you will receive an email with a tracking number to follow your delivery.
  • Can I pay in partial payments?
    No, we only accept payments in full.
  • Which payment methods do you accept?
    We accept payment with Visa, MasterCard, American Express, Discover, Cartes Bancaires, JCB, China Union Pay, Diners, ApplePay and bank transfers.
  • Can I cancel my order?
    Yes, before you have received an email with a shipping confirmation you can cancel your order. Email us at info@gustafwestman.com with the subject "Cancel Order". Include your order reference number in the email.
  • Do you accept exchange and returns?
    Customized items are not eligible for return or exchange. For all other items, you can request a return or exchange within 14 days of receipt. Please be aware that the return shipping fee will be deducted from your refund.
  • How do I exchange or return my object?
    To initiate a return or exchange: 1. Email us at info@gustafwestman.com with the subject “Return” or “Exchange.” Include your order reference number in the email. 2. We will send you a prepaid return label. Simply affix this over the original shipping label. 3. Drop off your package at the nearest delivery point. Please ensure all items are returned in their original, undamaged condition and packaging.
  • What do I do if my object is damaged or faulty?
    To initiate a claim of a damaged or faulty object: 1. Email us at info@gustafwestman.com with the subject “Claim". Include your order reference number in the email. If your product arrives damaged, please include images of the product and the box it arrived in. 2. Package your objects safely, preferably in our original packaging. If our original packaging is no longer available, please feel free to use any suitable alternative packaging for safe shipping 3. We will send you a prepaid return label. Simply affix this over the original shipping label. 4. Drop off your package at the nearest delivery point.
  • Can I order an object in a different color or size?
    For any custom requests, please reach out to info@gustafwestman.com
bottom of page