What does made to order mean?

All of our furniture is made to order meaning that we do not keep any furniture in stock but each object is made especially for each client. We therefore ask you to consider your purchase thoroughly before placing your order.



Where are the objects made?

All of our furniture is made by hand by our wood workers in Sweden.



What is the lead time of my object?

Current lead time varies and is specified for each object in the email response of your order inquiry.



What delivery options do you offer?

Shipping rates varies depending on object and location. You will recieve a shipping quote in the email response of your order inquiry.



How are my objects delivered?

All of our furniture is delivered to your street address. Please note that the delivery driver will not bring your parcel inside your home. As some of the objects are heavy we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.



How can I track my order?

As soon as your objects are on their way, you will receive an email with a tracking number to follow your delivery.



Which payment methods do you accept?

We accept payment with Visa, MasterCard, American Express, Discover, Cartes Bancaires, JCB, China Union Pay, Diners, ApplePay and bank transfers.



Do you accept exchange and returns?

We do not accept exchanges and returns of objects that are customised. For other objects, we accept exchanges and returns within 14 days from receiving your object. Please note that the return shipping fee will be deducted from your refund amount.



How do I exchange or return my object?

If you wish to exchange or return your object please contact info@gustafwestman.com, marking your e-mail with “Return” or “Exchange” and include your order reference number. You will then receive a prepaid return label. Please place the label over the original shipping label and return it at your closest delivery point. Please note that all objects must be returned undamaged and in their original packaging. You will receive your refund through your original payment method within 14 days from when we have received your return with the return shipping fee deducted from the original amount. If you made a purchase of our objects from one of our partnered retail locations any return will need to be made in accordance with the exchange and return policy of the relevant retailer.



What do I do if my object is damaged?

If your object is damaged please reach out to info@gustafwestman.com including images of the damage.



Can I order an object in a different color or size?

For any custom requests, please reach out to info@gustafwestman.com



Can I pay in partial payments?

No, as all of our objects are made to order we only accept payments in full.



What is an order inquiry?

All objects are made to order by our selected small scale wood workers. Hence, we need to confirm your order inquiry before you can proceed with your purchase to ensure availability.



FAQ