Frequently asked questions
What does made to order mean?
All of our furniture is made to order meaning that we do not keep any furniture in stock but each object is made especially for each client. This implies that we can not accept any exchanges or returns and we ask you to carefully consider your order.
Where are the objects made?
All of our furniture is made by hand by our wood workers in Sweden.
What is the lead time of my object?
Current lead time varies and is specified for each object. Please visit each object’s product page.
What is the status of my order?
After placing your order we will send you an email confirming that we have received your order. When your object is ready to be shipped you will receive an email with a tracking number to follow your delivery.
What is the delivery time?
For objects made to order you will receive your objects within 8 weeks from placing your order. For other objects delivery time is up to 14 days.
What delivery options do you offer?
We offer free standard shipping on all orders.
Which regions do you ship to?
Can’t find your region? Reach out to firstname.lastname@example.org
How is my order delivered?
All of our furniture is delivered to your street address. Please note that the delivery driver will not bring your parcel inside your home. As some of the objects are heavy we recommend you have some helping hands ready at the time of delivery. Please do not remove the protective wrapping until you have the object in place in your home to avoid damages.
How can I track my order?
As soon as your objects are on their way, you will receive an email with a tracking number to follow your delivery.
Do I have to pay any import customs duty or tax?
No. Customs duty and tax are included in all our prices.
Which payment methods do you accept?
We accept payment with Visa, MasterCard, American Express, Discover, Cartes Bancaires, JCB, China Union Pay, Diners, ApplePay and bank transfers.
Do you accept exchange and returns?
How do I exchange or return my object?
What do I do if my object is damaged?
If your object is damaged please reach out to email@example.com including images of the damage.
Can I order an object in a different color or size?
For any custom requests, please reach out to firstname.lastname@example.org